Privacy Policy

Privacy Policy

Last Updated: February 25, 2024

At BETTER.shop, we are committed to safeguarding the privacy of our customers. This privacy policy outlines how we collect, use, and protect your personal information. By using our website and services, you consent to the practices described below:

1. Information We Collect:

  • We collect personal information such as name, contact details, shipping address, and payment information when you place an order with us.

2. How We Use Your Information:

  • We use the information collected for order processing, shipping, and customer support.
  • Your email may be used to send order updates, promotions, and newsletters. You can opt-out of marketing communications at any time.

3. Data Security:

  • We employ industry-standard security measures to protect your personal information.
  • Payment information is encrypted and processed securely through trusted payment gateways.

4. Cookies:

  • Our website uses cookies to enhance your browsing experience. You can control cookie preferences through your browser settings.

5. Third-Party Services:

  • We may use third-party services to analyze website traffic, manage customer relationships, and facilitate order fulfillment. These third parties have their own privacy policies.

6. Sharing Your Information:

  • We do not sell or rent your personal information to third parties.
  • Your information may be shared with shipping carriers and service providers for order fulfillment.

7. Legal Compliance:

  • We may disclose your information if required by law or in response to legal requests.

8. Lawful basis:

Pursuant to the General Data Protection Regulation (“GDPR”), if you are a resident of the European Economic Area (“EEA”), we process your personal information under the following lawful bases:

  • Your consent;
  • The performance of the contract between you and the Site;
  • Compliance with our legal obligations;
  • To protect your vital interests;
  • To perform a task carried out in the public interest;
  • For our legitimate interests, which do not override your fundamental rights and freedoms.

9. CCPA

If you are a resident of California, you have the right to access the Personal Information we hold about you (also known as the ‘Right to Know’), to port it to a new service, and to ask that your Personal Information be corrected, updated, or erased. If you would like to exercise these rights, please contact us through the contact information above. 

If you would like to designate an authorized agent to submit these requests on your behalf, please contact us at the address above.

10. Your Rights:

  • You have the right to access, correct, or delete your personal information. Contact us at support@better.shop for assistance.

11. Age Restriction:

  • Our services are not intended for individuals under the age of 18. If you are a parent or guardian and believe your child has provided us with personal information, please contact us.

12. Changes to Privacy Policy:

  • We reserve the right to update our privacy policy. Changes will be posted on our website, and your continued use of our services constitutes acceptance of the updated policy.

13. Contact Information:

  • If you have questions or concerns regarding our privacy practices, contact our privacy team at support@better.shop.

By using BETTER.shop, you acknowledge and agree to the terms of this privacy policy. This policy is subject to change without notice.

Thank you for entrusting BETTER.shop with your privacy.