Shipping Policy

Last Updated: February 23, 2024

Thank you for choosing BETTER.shop! We are committed to delivering exceptional service to our valued customers. Please review our shipping policy for non-food products below:

1. Processing Time:

  • Orders are typically processed within 1-2 business days.
  • Please note that processing times may be subject to change during peak seasons or promotional periods.

2. Shipping Methods:

  • We offer standard shipping options for all orders.
  • Expedited shipping may be available for an additional fee, and delivery times will be communicated during the checkout process.

3. Shipping Destinations:

  • Our shipping services currently apply to the United States, United Kingdom, Canada, and Australia markets.

4. Shipping Rates:

  • Shipping rates are calculated based on the destination and the weight of the products in your order.
  • All shipping costs will be displayed during the checkout process.

5. Estimated Delivery Times:

  • Standard Shipping:
    • USA: 5-10 business days
    • UK: 7-14 business days
    • Canada: 7-14 business days
    • Australia: 7-14 business days
  • Please note that these are estimated delivery times, and actual delivery may vary based on factors such as customs processing, holidays, or unforeseen delays.

6. Order Tracking:

  • Once your order has shipped, you will receive a confirmation email with a tracking number.
  • You can track your order using the provided tracking information on our website or through the respective courier's website.

7. Customs and Import Taxes:

  • Customers are responsible for any customs and import taxes that may apply to their order. BETTER.shop is not responsible for delays or additional costs incurred due to customs processes.

8. Lost or Damaged Items:

  • BETTER.shop is not liable for any items lost or damaged during transit. Please contact the shipping carrier to file a claim if your package is lost or arrives damaged.

9. Address Accuracy:

  • Customers are responsible for providing accurate and complete shipping information. BETTER.shop is not responsible for orders shipped to incorrect or incomplete addresses provided by the customer.

10. Contact Information:

  • If you have any questions or concerns regarding your order or our shipping policy, please contact our customer service team at support@better.shop.

By placing an order with BETTER.shop, you agree to comply with and be bound by the terms of this shipping policy. This policy is subject to change without notice, and any updates will be posted on our website.

Thank you for shopping with BETTER.shop!